Tiledesk

Tiledesk

Tiledesk is a customer engagement platform that combines live chat and AI-powered chatbots to streamline customer interactions across multiple channel

About Tiledesk

Tiledesk is a customer engagement platform that combines live chat and AI-powered chatbots to streamline customer interactions across multiple channels. It enables businesses to manage and automate customer support, enhancing both user and operator experiences with an easy-to-use interface.

Pros & Cons

Pros

  • Integrates seamlessly with various platforms including WhatsApp
  • Facebook Messenger
  • and email
  • Customizable chatbots with AI capabilities to handle common queries efficiently
  • Omnichannel support allowing all customer interactions to be managed in one place

Cons

  • Advanced features might require a learning curve for setup
  • Limited integrations compared to some competitors
  • May require technical support for complex implementations